Privacy Policy
How We Protect and Handle Your Personal Information
Introduction and Scope
At Straves, we understand that your privacy matters. This policy explains how we collect, use, store, and protect your personal information when you interact with our neural network education services. We're committed to transparency about our data practices and ensuring you have control over your information.
This policy applies to all services offered through straves.works, including our learning programs, consultations, and any communication you have with our team. We operate in compliance with India's Information Technology Act, 2000, and the Personal Data Protection Bill guidelines.
Important: By using our services or providing your information, you agree to the practices described in this policy. If you don't agree with these practices, please don't use our services.
Information We Collect
Information You Provide Directly
When you interact with us, you might share various types of information. This happens when you fill out contact forms, enroll in programs, or communicate with our team.
- Contact details like name, email address, and phone number
- Educational background and professional experience
- Learning goals and interests in neural networks
- Payment information for course enrollment
- Communication preferences and feedback
Information We Collect Automatically
Our website collects some technical information automatically to improve your experience and ensure our services work properly.
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address | Security and analytics | 30 days |
| Browser Information | Compatibility and optimization | 90 days |
| Page Views | Website improvement | 12 months |
| Session Data | User experience enhancement | 24 hours |
How We Use Your Information
We use your information to provide better educational services and maintain our relationship with you. Here's what that looks like in practice:
Educational Services
Your information helps us customize learning experiences to match your background and goals. We use contact details to send course materials, schedule sessions, and provide support during your learning journey.
Communication and Support
We reach out about program updates, answer questions, and share relevant educational content. You can control what communications you receive by updating your preferences or contacting us directly.
Service Improvement
We analyze how people use our website and services to identify areas for improvement. This helps us create better educational content and fix technical issues.
We never sell your personal information to third parties or use it for purposes unrelated to our educational services.
Data Sharing and Third Parties
We work with trusted partners to deliver our services effectively. Here's when and why we might share your information:
Service Providers
Some technical functions require third-party services. For example, we use email platforms to send course materials and payment processors for enrollment fees. These providers only access information necessary for their specific function and are bound by confidentiality agreements.
Legal Requirements
We may disclose information if required by Indian law, court orders, or to protect our legal rights and those of our students. This happens rarely and only when legally obligated.
Business Operations
If Straves undergoes significant business changes like mergers or acquisitions, your information may transfer as part of business assets. We'd notify you about such changes and any new privacy practices.
Your Rights and Control
You have several rights regarding your personal information. We've made it straightforward to exercise these rights:
Access and Correction
You can request copies of information we hold about you and ask us to correct any inaccuracies. Simply email us with your request, and we'll respond within 30 days.
Data Deletion
You can request deletion of your personal information, subject to certain legal and operational requirements. We might need to retain some information for legitimate business purposes like completed transactions or legal compliance.
Communication Preferences
You control what communications you receive from us. You can opt out of marketing emails while still receiving essential service-related communications about active enrollments.
Data Portability
If you want to transfer your information to another service provider, we can provide your data in a commonly used format upon request.
Security Measures
Protecting your information is a priority. We implement multiple layers of security to safeguard your data:
- Encrypted data transmission using industry-standard SSL certificates
- Secure servers with regular security updates and monitoring
- Limited access controls ensuring only authorized team members handle your data
- Regular backups stored in secure, geographically distributed locations
- Incident response procedures to address any potential security issues
While we implement strong security measures, no system is completely immune to risks. We continuously monitor and improve our security practices to stay ahead of potential threats.
Data Retention and Deletion
We keep your information only as long as necessary for legitimate business purposes. Here's our approach to data retention:
Active Engagement Period
While you're actively using our services or enrolled in programs, we retain all necessary information to provide quality education and support.
Post-Service Period (2 Years)
After service completion, we keep essential records for alumni support, certificate verification, and potential future enrollment for 24 months.
Legal Compliance Period (7 Years)
Financial records and certain legal documents are retained for seven years as required by Indian business regulations.
Secure Deletion
After retention periods expire, we securely delete information using industry-standard data destruction methods.
International Data Handling
Our primary operations are based in India, and we store most data within Indian borders. However, some technical services we use may involve international data processing.
When information crosses borders, we ensure adequate protection through:
- Contractual safeguards with international service providers
- Regular audits of third-party security practices
- Compliance with applicable data transfer regulations
- Encryption of data during international transmission
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your browsing experience. Most cookies we use are essential for website functionality, while others help us understand how visitors use our site.
You can control cookies through your browser settings, though disabling essential cookies might affect website functionality. We don't use cookies for advertising or tracking across other websites.
Children's Privacy
Our services are designed for adults and professionals interested in neural network education. We don't knowingly collect information from children under 16. If we discover we've inadvertently collected such information, we'll delete it promptly.
Parents or guardians who believe their child has provided information to us should contact us immediately.
Policy Updates
This policy may change as our services evolve or legal requirements update. We'll notify you of significant changes through email or website announcements. Minor clarifications might be made without notification.
We encourage reviewing this policy periodically to stay informed about our privacy practices. The "Last Updated" date at the top indicates when changes were made.
Privacy Questions and Concerns
If you have questions about this policy or how we handle your information, we're here to help. Our team can clarify any concerns and assist with privacy-related requests.
Email: contact@straves.works
Address: 19, Lal Kurti, Medha Mohala, Lalkurti Bazaar, Meerut Cantt, Meerut, Uttar Pradesh 250001, India
Phone: +919643984922
We aim to respond to all privacy inquiries within 48 hours during business days.